...why is he not hugging me?

Oh, of course.

I hug him anyway as we stride inside; it's awkward, but he's my son, he's terrified about Joe, too, he found him here, and I can manage a hug while I walk.

I toss a hurried but genuine "thank you" at the person I assume is the 'guy with a dumb hat' as I head for the desk and start demanding answers.